WhatsApp is rolling out in-app support chat

WhatsApp is rolling out in-app support chat

Reaching out to WhatsApp help is getting simpler now with a brand new built-in choice allowing you to get responses from a help agent immediately in a WhatsApp chat.



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WhatsApp launches in-app help

In keeping with WABetaInfo, the Meta-owned messaging service has been testing this characteristic with a small fraction of its person base since at the least March 2021. The characteristic then disappeared solely to resurface in model, which is now dwell on App Retailer. It’s possible you’ll not see this characteristic even in case you replace your copy of WhatsApp for iPhone to model as a result of WhatsApp sometimes releases new options in levels.

You’ll be able to select whether or not to obtain responses from a WhatsApp agent through e mail or by way of a WhatsApp chat. To guard your privateness, WhatsApp help chats are at all times marked with a inexperienced verified checkmark. In the event you get a response from an individual that doesn’t have a inexperienced verified checkmark, this isn’t a WhatsApp help agent that’s contacting you.

How you can contact WhatsApp help from throughout the app

Each time you attain out to WhatsApp utilizing a built-in choice, you’ll be able to select whether or not to obtain responses through e mail or in a WhatsApp chat.

  1. In WhatsApp for iPhone, hit “Settings” on the backside
  2. Select “Assist” from the foundation listing
  3. Choose the choice labeled “Contact Us”
  4. Sort out your message, then select “Subsequent” to proceed

Earlier than you ship away your help question, you’ll be able to elect to obtain any responses through e mail as an alternative of a WhatsApp chat, which is the default choice. To take action, hit the hyperlink “Ship through Electronic mail”. Moreover, slide the swap labeled “Embrace Gadget Info” to the ON place to assist WhatsApp resolve the difficulty you’re having by analyzing crash and utilization logs.

Different data could also be shared whenever you use this selection, together with your cell phone quantity, whether or not you’re related to the community through a 3G, LTE, 4G or 5G service, or a Wi-Fi community. Sending this data is totally optionally available.